Rick Deeks
UX Process
Case Studies
My CV
Here are a selection of case studies from the many projects I have worked on.
Totaljobs
Creating a personalised and humanistic experience for the jobseeker
Financial Times - Climate Game
Working with scientists, modellers and policy experts, on an award winning game to cut emissions to net zero by 2050
Lloyds Banking Group
Working within the Machine Intelligence Program designing tools for data scientists and financial anlaysts
Seatwave
TicketMaster acquires 2 leading reseller platforms, SeatWave and Get Me In. The project was to redesign the B2B experience as part of the platform harmonisation
Stepstone Group
StepStone Group is one of the largest online job board businesses in the world. Operating across 22 countries and are owned by Axel Springer Digital Classifieds, the worlds most established and successful media group. Task was to build journeys for iOS and Android apps for 40 of the brands within the Stepstone group.
The Economist Group
The Economist is an English-language weekly newspaper with 1.5 million subscribers in over 200 countries. Designing a responsive eCommerce journey that increased conversion and a new 'manage my account' service reducing calls to customer services and upsell products.
BT Business
A redesign of BTs online billing pages for business customers in an effort to reduce number of calls BT helpdesk, provide detailed usage analysis and enable them to make online payments.
BT Global Services - Sales Quoting Engine
Creation of a network sales tool that was product agnostic, reduced training time, provided error free orders and decreased product to market cycle time.
Education and Training Foundation
Redesign of website to be the prime external presentation and communications platform of the Education and Training Foundation.
BT.com - Online Order Journey
The design of single automated online order journey built on an existing product framework, used by both BT customers and BT Sales agents led to a 12% increase in completed sales.